How does Engineering actually pass project work to Operations?
-Do they send an email?
-Does a manager collect up all the work and assign it to a operations person?
-Is there a conference call and operation personnel just volunteer?
-Some sort of JIRA/ServiceNow alert/assignment?
I am really curious how a successful team flows work from Eng to OPs in the context of how work gets done and planned.
I work in a BIG company and frankly it’s a little frazzled right now. Even though we have JIRA, there’s simply too much email about projects and who’s going to do the work.
Any thoughts are welcome.